Healthcare Group’s Catalyst for Growth

This case study highlights how a healthcare group has been able to leverage the CompleteCloud Platform and improve patient outcomes while simultaneously improving security, all in an effort to stay compliant as they grow their business.

The Problem

It’s challenging for small medical practices to remain independent in today’s competitive market. With small margins in reimbursement, increases in overhead, and the constant cycle of technological upgrades, most are forced to either join a major network or close their doors. In response to this growing challenge, a group of providers joined together to form a management services organization (MSO) that would streamline the backend of patient care. They soon brought on 40 medical practices across South Carolina, providing them with business intelligence, revenue cycle management, practice management, and financial services.

The Solution

The CompleteCloud Platform is the catalyst that allowed this MSO to launch nationwide, with one of their most urgent needs being for centralized infrastructure. By moving all data into remote and secure locations on-site at no capital expense, they were able get up and running quickly while also having access to 24/7 support from our team whenever needed!

Enhanced Security

As a healthcare organization, cybersecurity and meeting HIPAA compliance standards were a priority. With CompleteCloud’s security solution integrated into our cloud server infrastructure to provide complete data protection from any manner of cyber or physical threats, we are completely confident that patient privacy will be protected at all times.

Scalability

CompleteCloud’s per user, monthly utility service model provides a predictable and consistent budget that makes bringing on new practices easier. In the same way an MSO alleviates day-to-day administration for their physician network with CompleteCloud’s support services; we take care of your technical concerns so you can focus more time growing patient relationships!

Improved Patient Outcomes

The MSO was able to improve call handling with CompleteCloud’s VOIP solution, which centralized calling and provided in-depth visibility into their overall quality. The admin tools allowed them to monitor queue lengths more efficiently for improved patient follow up rates as it reduced abandonment of calls by providers who may be busy or unavailable at any given time.

Easy eCW Access

With a continuously growing network of medical offices, avoiding downtime is crucial. Since the organization’s eClincialWorks EHR system hosted by CompleteCloud it’s always available to keep practitioners working no matter where they are or how many sites there are across their practice - whether bouncing back and forth between locations or working remotely all day long!